IT Managers Complain: Employees Quit, Customers Leave, Sales Plummet


They can be described as challenges or lamentations – but either way, IT managers are under massive pressure right now, according to a PagerDuty survey. Thus, 40% are worried about falling sales, of which 33% are joined by broken service level agreements. Respondents see a growing global dependence on digital systems and a growing number of digital incidents are the reason. According to 27%, all of this would also damage their reputation. And in the case of 26%, customers end up migrating.

At the same time, the internal point of view is not rosy either: in Germany, Austria and Switzerland, 34% of IT employees are said to suffer from burnout. And 31 percent complain about the increase in staff turnover. Ultimately, 81% of those surveyed here believe their employees are particularly affected by the massive pressure that prevails today. At the same time, however, 50% of IT managers are applauding an increase in employee productivity. In international comparison, the frustration of DACH employees is slightly lower than average, while the increase in readiness to serve is slightly higher.

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Constant IT emergencies also hamper innovations, according to the survey: 53% of respondents from German-speaking countries said they had taken a back seat in the past 12 months. 80% should also have canceled more than 6 projects in the last 3-6 months. 56% of DACH companies would now be reluctant to approve new customer-oriented projects. At the same time, almost all respondents want to redesign their IT departments for the digital age, and around two-thirds want to focus more on digital transformation.

700 IT managers from around the world participated in the survey. The results are visible after registration download it from PagerDuty, she lies iX completely before. Ransomware in particular has been of concern to companies recently: More incidents and the growing professionalism of attackers have meant that the BSI has now declared a red alert. At the same time, many users overestimate their security capabilities, while increasingly complex security systems overwhelm even administrators.

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